Privacy Policy

Last updated: 29 August 2026

This Privacy Policy explains how OrbiTopia, operated by ORBITOPIA FIGURES LTD, collects, uses and shares personal information when you visit orbitopia-figures.com, place an order, contact us or otherwise use our services.

1. Data controller and contact details

ORBITOPIA FIGURES LTD
Company number: 17079949
Registered in England and Wales
Registered office: 5 Brayford Square, London, E1 0SG, United Kingdom
Email: support@orbitopia-figures.com
Telephone: +44 7522 059701

The London address is our registered office. It is not a customer-facing shop, fulfilment warehouse or general return address.

2. Personal information we collect

Depending on how you use the store, we may collect:

Identity and contact information, such as your name, email address, telephone number, billing address and delivery address.
Order and transaction information, such as products ordered, order value, currency, payment confirmation, returns, refunds and delivery status.
Account information, if you create or use a customer account.
Customer-service information, including messages, attachments and other information you provide when you contact us.
Technical and usage information, such as IP address, device and browser information, cookie identifiers, pages viewed, referring pages and interactions with the store.
Marketing preferences, including whether you have subscribed to or unsubscribed from marketing communications.

3. How we obtain information

We receive information directly from you, automatically through the store and its cookies or similar technologies, and from service providers involved in operating the store. These providers can include Shopify, payment providers, delivery and fulfilment partners, customer-support services, fraud-prevention services, analytics providers and advertising platforms.

4. How and why we use information

We use personal information to:

process payments, fulfil orders, arrange delivery, manage returns and provide customer support;
create and maintain customer accounts and remember store preferences;
communicate about orders, service messages, product availability and policy changes;
detect fraud, secure the store and protect customers, our business and our legal rights;
comply with accounting, tax, customs, consumer-protection and other legal obligations;
analyse and improve store performance, product information and customer experience; and
send marketing communications or provide personalised advertising where permitted and, where required, with your consent.

Where UK or European data-protection law applies, our legal bases include performing a contract with you, complying with legal obligations, our legitimate interests in operating and protecting the business, and consent where the law requires it.

5. Payments

Payments are processed through Shopify's secure checkout and the payment providers made available for your order. We receive payment status and transaction information needed to process the order, but payment providers generally process full card or account credentials under their own privacy notices.

6. When we share information

We may share personal information only as reasonably necessary with:

Shopify, which hosts and supports the online store and checkout;
payment providers that authorise and process payments;
carriers, warehouses, fulfilment partners and suppliers involved in preparing, shipping or resolving an order;
IT, hosting, customer-support, analytics, fraud-prevention and marketing providers that support store operations;
professional advisers, insurers, banks, auditors and authorities where required for legal, financial or regulatory reasons; and
a buyer or successor in connection with a legitimate sale, merger or restructuring of the business, subject to appropriate safeguards.

Service providers are expected to use information only for the relevant service or as otherwise permitted by law.

7. Cookies and similar technologies

The store uses cookies and similar technologies for essential functions such as checkout, security, language, currency and account preferences. With the choices available in the store, additional technologies may also be used for analytics, advertising and measuring campaign performance. You can manage cookies through the store's consent controls, where available, and through your browser settings. Blocking essential cookies may prevent parts of the store or checkout from working correctly.

8. International processing

Because we sell internationally and use global service providers, personal information may be processed outside your country. Where required, we rely on recognised safeguards such as adequacy decisions, standard contractual clauses or the applicable UK transfer mechanism.

9. Retention

We keep personal information only for as long as reasonably necessary for the purposes described above, including providing services, keeping legally required tax and accounting records, handling disputes, preventing fraud and enforcing agreements. Retention periods vary according to the type of record and applicable law.

10. Your rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, restriction of or portability of your personal information, to object to certain processing, and to withdraw consent. These rights may be subject to legal exceptions. To submit a request, email support@orbitopia-figures.com. We may need to verify your identity before completing the request.

11. Marketing choices

You can unsubscribe from promotional email using the link included in the message or by contacting us. Even after unsubscribing, we may still send non-promotional messages needed for an order, account, security issue or legal notice.

12. Third-party websites

The store may link to third-party websites or services. Their privacy practices are governed by their own notices, and we are not responsible for content or practices outside our control.

13. Children's information

The store is not directed to children who cannot legally enter into a purchase contract in their country. We do not knowingly collect personal information from children in breach of applicable law. A parent or guardian may contact us to request review or deletion of information provided by a child.

14. Security

We use reasonable organisational and technical measures, including an SSL-secured Shopify storefront and checkout, to protect personal information. No internet transmission or storage system is completely secure, so please do not send sensitive payment credentials through ordinary email or the contact form.

15. Complaints

Please contact us first so we can investigate any privacy concern. Where applicable, you may also complain to the UK Information Commissioner's Office or the data-protection authority responsible for your place of residence.

16. Changes to this policy

We may update this Privacy Policy to reflect changes to the store, our providers or applicable law. The current version and its last-updated date will be published on this page.

17. Contact

ORBITOPIA FIGURES LTD
Email: support@orbitopia-figures.com
Telephone: +44 7522 059701
Registered office: 5 Brayford Square, London, E1 0SG, United Kingdom