Contact
Contact OrbiTopia for questions about products, orders, delivery, customs, returns or payments.
Please include your order number when contacting us about an existing order. We aim to reply within two business days.
OrbiTopia is a trading name of ORBITOPIA FIGURES LTD (Company No. 17079949), registered in England and Wales.
Registered office: 5 Brayford Square, London E1 0SG, United Kingdom
The registered office is an administrative address only. It is not a retail shop, a fulfilment warehouse or a returns address.
OrbiTopia Returns
Bruenner Strasse 91/8
1210 Vienna
Austria
Email us before sending a return so we can log your case. Do not send returns to the London registered office. The 14-day return window, who pays return postage and refund timing are set out in our returns and refunds policy.
OrbiTopia is an independent online retailer and does not manufacture the products it sells. Orders are dispatched from our fulfilment centres with fully tracked delivery. All duties and import taxes are included in the price, so there is nothing extra to pay on delivery. Please allow 2–7 business days for handling and a further 5–20 calendar days (weekends included) in transit — approximately 7–30 days in total. The available delivery service, shipping charge and estimated delivery time are shown at checkout after a complete delivery address is entered. See our shipping information for full details.
