Legal Notice

Last updated: 19 October 2026

Business information

OrbiTopia is a trading name of ORBITOPIA FIGURES LTD (Company No. 17079949), registered in England and Wales.
Registered office: 5 Brayford Square, London, E1 0SG, United Kingdom

The registered office is an administrative address only. It is not a customer-facing shop, a fulfilment warehouse or a returns address.

Contact

Email: support@orbitopia-figures.com
Telephone: +44 7522 059701
Customer-service hours: Monday to Friday, 09:00–17:00 Central European Time (CET/CEST)
Contact page: Contact OrbiTopia

Website and business model

Website: orbitopia-figures.com

OrbiTopia is an independent online retailer of anime figures, statues and pop-culture collectibles. We do not manufacture the products we sell. Products are sourced through manufacturers, distributors and specialist suppliers. Official licensing is stated only when supported for the specific product by manufacturer or supplier information.

Dispatch and returns

Orders are prepared and dispatched through third-party fulfilment partners. Depending on the product, availability and delivery destination, a parcel may be dispatched from outside the destination country. Handling takes 2–7 business days and transit a further 5–20 calendar days (weekends included) — approximately 7–30 days in total. Final delivery options and charges are shown at checkout.

Returns address:
OrbiTopia Returns
Bruenner Strasse 91/8
1210 Vienna
Austria

Please email us before sending a return so we can log your case. Do not send returns to the London registered office. See our Refunds & Returns policy for the 14-day window, who pays return postage and refund timing.

Product, price and availability information

We aim to keep product descriptions, prices and availability accurate. The product page and checkout show the information applicable to the selected product, market and delivery address. Pre-order status and material limitations are stated on the relevant product page where applicable.

Policies

Please review our Shipping Information, Refunds & Returns, Privacy Policy, Terms of Service and Contact Information before ordering.

Content and external links

We make reasonable efforts to keep the information on this website accurate and current. External links are provided for convenience; third-party website operators are responsible for their own content and practices.

Secure ordering

Orders are placed through Shopify's SSL-secured checkout. Available payment methods, shipping charges, taxes shown by checkout and the final order total are displayed before payment.