Klantenservice
Our customer-support team can help with an order, delivery, customs, a pre-order, a return or a product question.
How to contact us
Email: support@orbitopia-figures.com
Phone: +44 7522 059701
Support hours: Monday–Friday, 09:00–17:00 CET/CEST.
For an existing order, include the order number and the email address used at checkout. We aim to reply within two business days.
Delivery and order tracking
Orders are prepared and dispatched through third-party fulfilment partners. Depending on the product, availability and delivery destination, a parcel may be dispatched from outside the destination country. Allow 2–7 business days for handling and a further 3–8 business days in transit — approximately 5–15 business days in total. Final delivery options and charges are shown at checkout.
Use our order-tracking page. A tracking number becomes available after the parcel has been handed to the carrier. Carrier scans can take additional time to appear.
Returns
Read the return and refund policy before requesting a return, then email us so we can log your case.
Returns address:
OrbiTopia Returns
Bruenner Strasse 91/8
1210 Vienna
Austria
Do not send returns to the London registered office — it is an administrative address only.
Company information
OrbiTopia is a trading name of ORBITOPIA FIGURES LTD (Company No. 17079949), registered in England and Wales. Registered office: 5 Brayford Square, London E1 0SG, United Kingdom. This is an administrative address only, not a shop, warehouse or returns address.